Self-Distribution / Support Forums / Neoflix / What if my products will be late and not meet the original pre-sale ship date?
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| Posted: 28 Oct 2008 21:37 | ||
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Posts: 52 Join Date: Oct 2007 |
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[1] The original commitment date + 2-3 days late is usually acceptable. If it goes beyond 1 week, then we'd ask you to send the people who pre-ordered an email indicating the lateness. As long as the products are anticipated within a reasonable accuracy, we will process the orders around the original ship date. It it goes beyond a week tardiness, we have to evaluate the schedule with your manufacturer and the pre-orders will be process contingent on the new schedule.
--JC ----- Original Message ----- Sent: Tuesday, October 28, 2008 11:02 AM Hi JC: Well, it looks like our production schedule on the DVD has fallen a day or two behind. We're paying rush fees, but it looks like as it stands today, the earliest we'd have the DVDs to you will be on MM/DD at the earliest. |
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| Posted: 28 Oct 2008 21:39 Last Edited By: jc | ||
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Registered User |
Posts: 52 Join Date: Oct 2007 |
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A follow-up note:
If pre-orders are not processed within the authorization period, then it expires, and the credit card doesn't go through. Sales may be lost as a result. So it's important to have a reasonable schedule for the launch date and not be overly aggressive. |
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